Have Questions? We’re Here to Help.
frequently asked questions
Find quick answers to some of the most common questions from our donors, volunteers and those seeking help. Whether you’re looking to support our mission or need support yourself, this is a great place to start.
Frequently Asked Questions
Answers for when you need them most
What should I do if I’m in danger right now?
If you’re in immediate danger, call 911. If it’s safe to do so, call our 24-hour crisis hotline at 214.941.1991. We’ll help you create a safety plan, access emergency shelter and connect with trained advocates who understand what you’re going through.
How do I know if I’m experiencing abuse?
Abuse isn’t always physical. It can include emotional control, isolation, threats or financial manipulation or religious doctrine. If you feel afraid, silenced or trapped in your relationship, we encourage you to reach out. You deserve safety—and help is available.
What services does The Family Place provide?
We offer safe shelter, counseling, legal advocacy, children’s programs, job readiness training and more. Our services for survivors are free and available in English and Spanish. Whether you need help right away or want to talk through your options, we’re here.
Will anyone find out if I contact you?
Your safety and privacy come first. All communication with The Family Place is confidential. We will never share your information without your permission, and you do not have to give your real name to speak with us.
How can I help someone I think is being abused?
Start by listening without judgment and believing them. Encourage them to contact The Family Place or offer to call on their behalf if they’re not ready. Your support can make all the difference.
How can I donate or volunteer?
You can support our work by donating online, attending an event, or becoming a trained volunteer. Every dollar and every hour helps provide safety, dignity, and a path forward for survivors in our community.
