here for you
Safety, hope & shelter start here
If you or someone you love is experiencing abuse, you are not alone—The Family Place is here to help. We offer emergency shelter, counseling, legal advocacy and comprehensive support services for survivors of family violence. All services are confidential and available in English and Spanish..
Freedom Starts With One Call
You Are Not Alone.
Help Is Available 24/7.
If you are in immediate danger, call 911.
If you need help leaving an abusive relationship or finding safety, call our 24-Hour Crisis Hotline at 214.941.1991.
what we do
You have the power to choose safety. We’re here to help you claim it—today, tonight, whenever you’re ready.
Real Help, When It’s Needed Most
At The Family Place, we provide services for survivors of domestic and family violence in North Texas. From the moment someone reaches out, we’re here with life-saving support and long-term tools for independence. Every service is trauma-informed, free of charge, and available in multiple languages.
- Emergency Shelter
- Crisis Counseling
- Legal Advocacy
- Children’s Programs
- Job Readiness & Life Skills
- 24-Hour Crisis Hotline
No matter where you are in your journey, we have services to help.
How We Help You Rebuild
We believe every survivor’s journey is different — and every survivor deserves support that’s built around their unique needs.
Below, you’ll find services that can help you stay safe, heal and move forward at your own pace.
Tap the arrow next to any service below to learn more.
Every service is free, confidential, trauma-informed and available in English and Spanish.
24-Hour Crisis Hotline: Support Whenever You Need It
If you need to escape an abusive relationship, call our hotline. We’re here for you 24 hours a day, seven days a week. We can provide safe transportation to our emergency shelter or connect you to other support services such as counseling and legal aid.
Safety Planning: Prepare for a Safer Future
Having a safety plan in place is an important way to keep you and your family safe when violence escalates. Our hotline counselors can help you make a personal safety plan to help reduce the risk of getting hurt.
Some common elements include hiding a bag with money, a change of clothes, identification, medication and important documents like birth certificates, social security cards, medical records, copies of your lease, rental agreement or house deed. Other considerations include opening a separate savings account, getting a new cell phone and creating a plan for where to go when an incident occurs. Remember, leaving is often the most dangerous time. Identify someone you trust who could hold these items and an extra set of car keys for you.
Call our hotline 24 hours a day, seven days a week at 214.941.1991 and we’ll help you make a safety plan.
Emergency Shelter: A Safe Place to Stay
The Family Place is one of the largest family violence service provider in Texas, offering a comprehensive network of support through three emergency shelters: Sally’s House with 107 beds, Ann Moody Place with 47 beds, and our Men’s Shelter with 14 beds. These facilities are staffed 24/7/365 to ensure continuous care and safety.
Our shelters offer a wide range of free onsite services designed to meet the immediate and long-term needs of survivors:
- Advocacy empowering clients to navigate their journey to safety
- Basic needs support providing food, clothing and transportation
- Comprehensive health services with access to medical, dental, vision and mental health care
- Onsite case management connecting clients to vital legal, housing and community resources
- Individual and group counseling and psychoeducational groups fostering healing and resilience
- Early childhood education, after-school and mentoring programs for children
- Animal shelter services ensuring pets are cared for during times of crisis
To access our emergency shelter services, call our hotline 24 hours a day, seven days a week at
214.941.1991 and we’ll help get you to safety.
Transitional Housing: Building Your Next Chapter
The Family Place Transitional Housing Program helps clients transition from our emergency shelters to stable, independent living. We provide 26 apartments at our Safe Campus in Dallas and six apartments at our facility in Irving offering survivors a secure and supportive environment as they rebuild their lives. By providing the time, resources and support necessary for survivors to plan new futures, The Family Place empowers clients and fosters lasting independence.
Through this program, clients have access to:
- Extended-stay apartments (6 months)
- Education and job training resources
- Children’s education programs including early childhood education, after-school activities, mentoring and summer programs
- Guidance in applying for other housing solutions and connections with community resources
Counseling Services: Healing for You and Your Family
The Family Place provides free group and individual counseling and case management in Spanish and in English for adult and child survivors of domestic violence and incest at our Collin County Counseling Center, Central Dallas Counseling Center and Southern Dallas Community Center. In group counseling settings, clients learn that they aren’t alone and benefit from peer support.
We provide counseling for children whose parents are being served in our shelters, our Faith and Liberty’s Place Family Center or our Battering Intervention and Prevention Program. We use activity-based programming to help children who have witnessed family violence change the way they look at the world so they can heal. These counseling services help children learn to stay safe, stop hurting and overcome the trauma of family violence to avoid the cycle of violence as adults.
We also provide case management, a collaborative process that helps our clients set goals and access other resources, services and care. Case managers advocate for clients and monitor their progress.
Legal Help & Protective Orders: Protecting Your Rights
The Family Place and Legal Aid of NorthWest Texas partner to provide legal services, including helping clients get protective orders and other family law services. Eligible applicants who are survivors of domestic violence, sexual assault or human trafficking receive a legal interview with an attorney and legal advice and may receive brief legal services or full representation.
Services include legal support in civil issues such as:
- Temporary custody orders
- Divorce and support (spousal and child)
- Custody and visitation
- Protective orders
- Emergency orders
- Writs of attachment
Support for Children & Teens: Healing Young Hearts
Education and Childcare Programs
Our emergency shelters provide early childhood education for children six weeks to five years old. We also provide after-school and summer programs for school-age children and mentoring programs for teenage boys. These programs are tailored to the needs of children who have experienced domestic violence.
Counseling
We provide counseling for children whose parents are being served in our emergency shelters, transitional housing, Faith and Liberty’s Place Family Center or Battering Intervention and Prevention Program. We use activity-based programming to help children who have witnessed family violence change the way they look at the world so they can heal. These counseling services help children learn to stay safe, stop hurting and overcome the trauma of family violence to avoid the cycle of violence as adults.
Support for Male Survivors: Safety and Healing for All
Men who suffer from domestic violence are often overlooked. They are far less likely to report abuse due to societal expectations and stigma. Many fear they won’t be believed or worry that admitting to being a survivor will make them seem weak. Understanding these barriers is key to breaking the cycle and encouraging men to seek help.
Our Men’s Shelter has 14 beds for male survivors of family violence. We serve both single men and men with children. Support services include:
- Advocacy empowering clients to navigate their journey to safety
- Basic needs support providing food, clothing and transportation
- Comprehensive health services with access to medical, dental, vision and mental health care
- Onsite case management connecting clients to vital legal, housing and community resources
- Individual and group counseling and psychoeducational groups fostering healing and resilience
- Early childhood education, after-school and mentoring programs for children
We also offer counseling for men who are not in shelter at our Collin County Counseling Center, Central Dallas Counseling Center and Southern Dallas Community Center. In group counseling settings, clients learn that they aren’t alone and benefit from peer support.
Court-Ordered Support Services: Meeting Legal Requirements Safely
Working with the Criminal Justice System
Battering Intervention and Prevention Program
Our Battering Intervention and Prevention Program is a court-ordered, fee-based program for men and women that teaches participants how to identify, challenge and change core beliefs that support the use of violence in intimate partner relationships through psychoeducational groups. Services are provided in English and Spanish in person and virtually.
Topics includes:
- Nonviolence and non-threatening behavior
- Respect
- Trust and support
- Honesty and accountability
- Responsible parenting
- Shared responsibility and economic partnership
- Sexual respect
- Negotiation and fairness
BIPP is fully accredited by the Texas Department of Criminal Justice Community Justice Assistance Division. Program enrollment begins with an orientation and interview. Appointments are available in North and South Dallas and Collin County. Following intake, group counseling services are available at various locations including Oak Cliff, North Dallas, South Dallas, Irving and Collin County.
Our Partner Advocate Program offers support services to partners of BIPP program participants. Our advocates provide case management and court accompaniment services to help survivors understand the dynamics of abuse, safety options and their rights.
For more information about BIPP, call 214.692.8295.
Working with the Family Court System
Faith and Liberty’s Place Family Center
Named for Faith and Liberty Battaglia, who were murdered by their father during an unsupervised visitation, Faith and Liberty’s Place Family Center provides a safe, child-centered environment where trained and caring professionals facilitate supervised child visitation and monitored exchanges with noncustodial parents. Referrals come directly from the Dallas Family Courts, primarily from child custody cases where there is history of family violence.
The program provides onsite one-on-one monitoring and observation of parenting time, as well as a safe location for monitored exchanges to prevent abusive behavior. The program also provides referrals for other domestic violence services including counseling.
For more information on supervised visitation or monitored exchanges, call 214.956.0100
For new clients/intake information in English or Spanish, call 469.646.0261.
For existing clients/scheduling, call 469.646.0263.
View the intake packet in English.
View the intake packet in Spanish.
Be Project Violence Prevention Education: Building Safer Communities
Be Project creates protective environments for students, staff and parents by investing long term in schools and communities with use of an evidence-based curriculum and program that builds healthy relationship skills, increases positive relationships and connects them to The Family Place domestic violence services. Be Project helps students to be safe, be kind, be courageous and be more with culturally relevant school-based programming designed to prevent violence and encourage healthy friendships and relationships for middle and high school youth. Programs include classroom education, small group services, parent and teacher engagement, professional training and community engagement.
Be Project Scholarship
In recognition of leadership and commitment to creating safe, healthy relationships, The Family Place invites Be Project students to apply for annual Youth Service Award Scholarships. Two graduating high school seniors are each awarded a $1,500 scholarship for their outstanding leadership in the Be Project, at school and in their community.
How to Apply
- Complete the online application form
- Obtain two reference letters from adults who can speak to your leadership (teachers, coaches, youth ministers, guidance counselors, etc.)
- Submit your completed application, resume, sealed transcript and two reference letters
Submission Deadline
- Online applications must be submitted by Friday, April 4, 2025
- Mailed applications must be postmarked by Thursday, April 3, 2025
If mailing materials, please send them to:
Be Project Scholarship
P.O. Box 7999
Dallas, TX 75209
Important Dates
- Applications submitted by mail must be postmarked by Thursday, April 3, 2025.
- Online applications must be completed by Friday, April 4, 2025.
- Finalists will be contacted by April 11, 2025.
- Finalist interviews will take place between April 14–May 2, 2025.
- Scholarship winners will be notified and announced by Friday, May 9, 2025.
A Legacy of Safety and Support
What Happens When You Call
You’ll talk with a trained advocate who listens without judgment.
You’ll decide what steps feel safest for you—no pressure.
You’ll be connected to resources if you want them: shelter, counseling, legal aid, safety planning and more.
Calling doesn’t mean you have to leave right away.
You are in control of your next steps.
If you are in immediate danger, call 911.
If you need help leaving an abusive relationship or finding safety, call our 24-Hour Crisis Hotline at 214.941.1991.
Plan for Your Safety
Start a Safety Plan
Take the first step on your own terms. Download a step-by-step guide to protect yourself and your loved ones.
Get Personalized Support
Talk to an Advocate
You’re not alone. Our trained, bilingual advocates are ready to listen, support you, and help you build a safety plan tailored to your situation — any time, day or night.
warning signs of abuse
Not Sure If It’s Abuse?
Family violence can be physical, emotional, financial, or psychological. Learn to recognize the signs—like isolation, threats, and control—and how to get help safely.
Frequently Asked Questions
Answers for when you need them most
What should I do if I’m in danger right now?
If you’re in immediate danger, call 911. If it’s safe to do so, call our 24-hour crisis hotline at (214) 941-1991. We’ll help you create a safety plan, access emergency shelter, and connect with trained advocates who understand what you’re going through.
How do I know if I’m experiencing abuse?
Abuse isn’t always physical. It can include emotional control, isolation, threats, or financial manipulation. If you feel afraid, silenced, or trapped in your relationship, we encourage you to reach out. You deserve safety—and help is available.
What services does The Family Place provide?
We offer safe shelter, counseling, legal advocacy, children’s programs, job readiness training, and more. Our services are free, confidential, and available in English and Spanish. Whether you need help right away or want to talk through your options, we’re here.
Will anyone find out if I contact you?
Your safety and privacy come first. All communication with The Family Place is confidential. We will never share your information without your permission, and you do not have to give your real name to speak with us.
How can I help someone I think is being abused?
Start by listening without judgment and believing them. Encourage them to contact The Family Place or offer to call on their behalf if they’re not ready. Your support can make all the difference.
How can I donate or volunteer?
You can support our work by donating online, attending an event, or becoming a trained volunteer. Every dollar and every hour helps provide safety, dignity, and a path forward for survivors in our community.
